General Manager

Summary: Responsible for the overall management of multiple apartment communities, including, but not limited to personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs.
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Reports to: Regional Director

Job Type: Full-time

Duties And Responsibilities

• Personnel Management:

• Manage high-quality on-site staff through implementation of effective recruitment, training, coaching and development programs
• Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed Direct entire Turn process per Company standards

• Strategic Leasing Management:

• Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Effectively show, lease, and move in prospective residents Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

• Financial Management:

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis

• Customer Service:

• Manage an excellent customer service program
• Manage resident retention and service request follow-up programs
• Monitor an effective preventative maintenance program
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff

• Administration & Risk Management:

• Perform apartment inspections quarterly as well as prior to move in and move out
• Manage property risk effectively by communicating incidents and potential liabilities Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
• Perform other duties as assigned by supervisor
  

Qualifications

• Minimum of two years of property management experience is highly preferred
• High school diploma or equivalent highly preferred
• A college degree or extensive experience in property management is preferred. Ability to perform intermediate mathematical functions
• Ability to understand and perform all on-site software functions in Entrata preferred
• Reliable transportation to and from work
  

We Collectively Stand Behind Our Five Core Values

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to we before me
  

Benefits

• Competitive Hourly Wage, Commission, and Bonus Pay Eligibility
• Dental, Health, and Vision Insurance
• Short Term and Long Term Disability and Company Paid Voluntary Life
• Paid Time Off
• 10 Paid Holidays and 2 Floating Holidays
• 16 Hours of Paid Volunteer Time
• LGBTQ+ Friendly Workplace
• Age-Inclusive
• Hiring Heros Program
  

Schedule

Position requires the ability to work any of the seven days of the week, overtime hours when requested, and on-call. Travel may be required as necessary to attend training and other company functions

Work Location: One location

Benefits found in job post

• Disability insurance
• Vision insurance
• Dental insurance

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